Returns & Refunds

Returns

Unwanted products

An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Please note that we are unable to accept any returned e-liquids that have no seal or have been used in any way, as this would constitute a health and safety risk due to hygiene purposes.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

Faulty products Batteries, Chargers Regulated and Variable Voltage Mods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

If the fault occurs within 30 days of purchase (or Delivery) we will always offer you, a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Please Note: Most manufacturers need the serial number that is usually found on the packaging, please keep all original packaging for the life span of your product. 

Damaged products 

If you unpack your product and find it damaged, you must email us straight away to [email protected]  with pictures if possible you can return the product to our store within 48 hours of purchase or delivery.

E-Liquids and Drip Tips

Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless a member of our staff determines that the item received is the incorrect item or if there are any other extenuating circumstances.

Battery Information Card

Lithium-Ion batteries in electronic cigarettes are similar to the batteries used across the world in everyday devices like mobile phones and are considered safe, but there can be personal safety risks if used improperly. All batteries have gone through extensive testing and most models have a built-in protection circuit, but it is vital to keep the following points in mind to ensure that you are using your batteries safely.

Use the On/Off feature when your electronic cigarette is not in use.

Only use the charger supplied with your product. Different batteries use different chargers.

Never leave charging batteries unattended unless you are using a charging safety bag.

Never submerge batteries in water or expose to extremely low or high temperatures.

Safely dispose of batteries once they have reached their end of life (WEE Derivative).

Always carry loose batteries in non-conductive containers, plastic or cardboard are fine, and never with metal/metallic objects such as loose change or keys.

Stay safe and use common sense whilst using electronic cigarette batteries and you will not have any problems. If you need any additional safety information or general advice on the products you have bought from us please feel free to get in touch.

Mechanical Mods

A 30 days manufacturer’s guarantee is applied to all mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. The Vape Asylum accepts no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Incorrect building of the mechanical mod can cause damage to your equipment and as such The Vape Asylum accepts no responsibility for the damage caused as this damage is the result of improper construction. 

Sub Ohm Tanks Rta’s Rda’s & Atomisers  

Dead on arrival. The customer must contact us within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this allotted period will mean that we cannot offer a refund or return. Please note that this also applies to multipacks [email protected]

Accessories

For items which are located in our accessories section and those of which are NOT electronic or which are tied to our Dead on Arrival warranty (filler bottles or cleaning kits), have a 30 days manufacturer’s guarantee.

Refunds

Refunds are contingent upon inspection of item(s) once we receive it.  You must contact us within 14 days of purchase date to request refund.   Items returned after 14 days will not be refunded.  You will be responsible for shipping the item(s) back to us along with the Order Number. Shipping with tracking is highly advise as we are not responsible for undelivered packages.