FAQ

Please Read our frequently asked questions to find out more about how THE VAPE ASYLUM could help you quit smoking with our e liquids and vape kits and help you lead a healthier Lifestyle.  If you are already a vaper you can find Find General Information  and technical guidance about different types of Hardware and E-Liquids .

IM NEW TO VAPING. WHERE DO I START ?

First things first… You’re going to need a STARTER KIT. or POD SYSTEM This includes the charger for the battery, the battery (bottom bit) and a atomizer or pod (top bit).

The atomizer or pod has a coil or head which heats up the e-liquid, creating vapour. Every few weeks on average (depending how often you use the unit) this coil or head will burn out. You will be able to either taste the burn, or it will eventually stop creating vapour. In the majority of our atomizers and pods this coil or head can be replaced, saving you money on buying new atomizers and pods.

Now the e-liquid, with all the flavour and percentages it can seem a little confusing, but it isn’t. As with food and drink, you’ll never know which one is for you until you try it. However, Tobacco, Menthol and Strawberry are popular choices which never seem to disappoint.

The percent is the amount of nicotine in the e-liquid. For example 1.8% = 18mg. Our 1.8% is based on a 20 per day smoker. For those who would like a little more we have 2.0%, and for those who would like a little less, we have 1.2%, 0.6% and 0.3%. Nicotine Salts.

We understand this can all be a little overwhelming, if you still need a little help, please do not hesitate to contact us and will be more than happy to set you up!

What is a e Cigarette ?

An e-cigarette is an electronic tobacco smoking substitute that creates a vapour mist to replicate the experience of smoking a cigarette. There are many types available for those first starting out, on a budget, or looking to splash out.

What are the benefits of e-cigarettes versus regular cigarettes?

Regular cigarette smoke contains over 4,000 chemicals, including 43 carcinogenic compounds and 400 other toxins. E-cigarettes are non-combustible and, therefore, contain no ash, smoke, tar, or carcinogens.These include nicotine, tar, carbon monoxide, as well as formaldehyde, ammonia, hydrogen cyanide, arsenic and DDT.  They also do not smell like regular cigarettes

Public Health England Fully Support the use of e-cigarettes and have stated they are 95% safer than smoking Read the full Report HERE

What is Mouth to Lung Vaping ?

Mouth to lung (MTL), you inhale the vapour and collect it in your mouth before breathing it fully into your lungs. The atomisers used for this provide a tight draw and are what new vapers should start with first to ween off smoking.

The process closely mimics the effects of smoking, and is what early adopters of vaping will be used to as the first e-cigarette kits only allowed for the MTL method. Additionally, MTL setups usually require fewer power settings (wattage) and can handle higher nicotine and PG levels.

What are E-{iquids made from ?

E-Liquids are made from VG , PG and flavorings.

PG is tasteless and derived from plants. It is used in baked goods, medicines and cosmetics. The liquid is thinner than VG and so produces less vapour. PG produces more throat hit that is similar to smoking a regular cigarette. It is better suited to lower powered devices and can carry a higher nicotine content. One of the downsides of a high PG e-liquid is that it may cause some throat dryness.

VG tastes a little sweet but the flavour is too small for most people to detect. It’s used in baked goods, sweeteners, and as a filler in foods. The liquid is thicker which helps to produce lots of vapour and, as it’s the vapour that carries the flavour, high VG vape juice provides a more intense taste sensation. The vapour also carries the nicotine, so vapers who prefer high VG liquids generally opt for a lower nicotine strength. In order to produce the large vape clouds, more power is required so you should consider more powerful hardware to heat the VG effectively.

Do You Recycle ?

Heck yeah we do! We break down and recycle any and everything that can go in our single stream-recycling bin. We also provide free coffee grounds for composting to our customers throughout the spring, summer, and winter. We can’t stand waste and overflowing bins.  

Where is your Coffee from ?

The list is ever changing as we always make sure we get the best coffees from farmers and cooperatives around the world. Coffee is at its best at various times of the year depending on the location of the farms and as the seasons change we change coffees to make sure you always get the best brew. Please feel free to ask our Staff who will be more than happy to tell you about the coffee origin and what you can expect from each type of bean.

Does my Product Have Warrenty

Please check our warranties page her for details on all product warranties HERE

My Order Arrived Incomplete

If your order arrived incomplete or there was a mistake please contact our customer services team via [email protected] quoting your order number and stating what the problem is. A member of our team will be in touch as a matter of urgency and we will endeavour to resolve the issue.

IM NEW TO VAPING. WHERE DO I START ?

First things first… You’re going to need a STARTER KIT. This includes the charger for the battery, the battery (bottom bit) and a clearomizer (top bit).

The clearomizer has a coil or head which heats up the e-liquid, creating vapour. Every 2 weeks on average (depending how often you use the unit) this coil or head will burn out. You will be able to either taste the burn, or it will eventually stop creating vapour. In the majority of our clearomizers this coil or head can be replaced, saving you money on buying new clearomizers.

Now the e-liquid, with all the flavour and percentages it can seem a little confusing, but I assure you it isn’t. As with food and drink, you’ll never know which one is for you until you try it. However, Virginia Tobacco, Menthol Special Blend and Strawberry Bliss are popular choices which never seem to disappoint.

The percent is the amount of nicotine in the e-liquid. For example 1.8% = 18mg. Our 1.8% is based on a 20 per day smoker. For those who would like a little more we have 2.4%, and for those who would like a little less, we have 1.2%, 0.6% and 0.0%.

We understand this can all be a little overwhelming, if you still need a little help, please do not hesitate to contact one of our friendly advisers who will be more than happy to set you up!

What Strength E=Liquid do i need ?

The strength of e-liquid needed correlates with the number of cigarettes smoked per day, our recommendations is to start high and then reduce your strength as you go with the aim to reduce the amount of Nicotine you require.

If smoking in excess of 20 per day then 20mg is advised.

If smoking around 20 per day then 18mg is advised

If smoking around 10 per day then start at 12mg

If you are using an e-cigarette to help you stop smoking then reducing your e-liquid strength to 3mg can be achieved within 3 – 6 months of vaping if desired.

How Long will a Coil Last ?

Coils will need replacing periodically; the length of time between changes depends on a number of factors. The amount of device use, power settings, chosen e-liquid, and other variables, all affect the lifespan of the coil. Generally you would want to replace your coil as and when you encounter a burnt or poor taste from your atomiser

What is Direct to Lung Vaping ?

Direct to lung (DL) vaping is much closer to breathing normally. The DL devices are newer, more advanced setups and their atomisers have a much looser draw that require the use of your lungs directly to inhale.

What are your opening hours and address?

We are open Monday to saturday 9am to 6pm Sunday 10am to 4pm

Are Address is 9 Aller Parade Weston super Mare BS24 9DD Find us on google Maps HERE

How fresh are your sandwiches and baked goods?

Absolutely every sandwich and baked goods are made fresh every day and real ingredients are used for everything. We want you to enjoy every morsel and come back for more delights.

Do i Need an Account to place an Order ?

Not if you do not want to. We have a guest checkout option so no additional information needs to be added. This will mean that you might miss out on promos and becoming a member of our rewards program that we offer to our registered account holders. An account also stores all of the information about all your orders, what you ordered and the tracking code if you requested one in the shipping options. Sign Up Now 

Did My Order go through ?

If you have successfully completed your order you will see an ‘Order Confirmed’ screen with your order reference number. You will receive an order confirmation email and the order will also appear in your account area. When your order ships you will receive a shipping email and the status of your order in the account area will update.

If you believe you placed an order but it isn’t appearing in you account please contact a member of the team who will be happy to help.

I havent recieved my Order ?

We ship all orders via Royal Mail First Class and whilst our estimated shipping times are accurate it can take up to 14 days to receive your order.

If your items have not arrived within a 2-3 days please check the shipping details entered at checkout to ensure they are correct. If all details are correct and 14 days has passed, please contact a member of our customer services team via [email protected] We will track the package for you and resolve any issues as a matter of urgency.

Still Have a question or still unsure how to get started? Contact our friendly team!

01934 814682

Mon Sat 9am 6pm

[email protected]